Helpdesk MVP - IT Support Platform
CompletedFull Stack Developer
Summary
Helpdesk MVP is a modern, multi-tenant helpdesk application built for remote IT support teams. It features complete workspace isolation for B2B clients, SLA management with configurable policies, and role-based access control.
The platform includes a customer portal for self-service ticket creation and tracking, an agent console with unified inbox, and a comprehensive admin panel for SLA configuration. Background jobs handle SLA checking and email notifications via Redis Queue.
- Multi-tenant Architecture with Workspace Isolation
- Configurable SLA Policies & Escalation
- Role-based Access (Admin, Agent, Customer)
- Background Jobs with Redis Queue
Engineering Challenges
Implementing multi-tenant workspace isolation while maintaining shared infrastructure required careful database schema design. We used PostgreSQL Row-Level Security combined with a custom middleware to ensure complete data isolation between tenants without performance overhead.
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